Guest Service Executive

Job Reference: ASH_GSE

The Front Office department is looking for a Guest Service Executive to join the team. You should have a proactive attitude, excellent communication skills and an approachable and friendly personality.

Key responsibilities include:

  • Liaise with Concierge and Front of House Team, ensuring guests staying in our ‘Hide Away Cottage’ have a point of contact for the duration of their stay
  • Introduce the ‘wow factor’ into services provided, thinking ahead and using your initiative to anticipate and exceed guest expectations
  • Devising ‘personal guest plan’ with the assistance of the Front Office Manager and Rooms Division Manager
  • Identify ways we can enhance of standards of service to our guests , striving for continuous improvement

The ideal candidate for the Guest Service Executive position will enjoy working within a friendly and productive team and have excellent communication skills. This is a full-time position, working five days a week between Monday and Sunday. 

The ideal candidate for the Guest Service Executive position should:

  • Have previous experience in a front office role within a four or five star hotel
  • Possess strong organisational skills & attention to detail
  • Communicate effectively in English
  • Be eligible to work in Ireland
  • Be positive, punctual, reliable and have a flexible attitude

This position has excellent progression opportunities within renowned Red Carnation Hotel Collection, a company providing the perfect opportunity to those who are looking for an exciting career and job security within the Hotel industry.

Some of the Benefits available to our team:

  • Complimentary meals on duty
  • Discounted rates with Red Carnation Hotel Collection, The Travel Corporation and some UK Relais & Châteaux properties
  • Uniforms and dry cleaning service provided free of charge
  • Discounted rates with many local businesses and third party service providers (including Estate Activities)
  • Heavily subsidised accommodation (subject to availability)
  • Professional training and development opportunities (79 in-house courses to avail of)

Work with Red Carnation